Return & Refund Policy

At Ghariva, we want you to have a smooth and satisfactory shopping experience. If you receive a damaged, defective, incorrect, or otherwise eligible product, please contact us so we can review and assist you.

1. Eligibility for Returns

A return or replacement may be considered in the following situations:

• The product received is damaged.
• The product received is defective or does not function as described.
• The wrong product has been delivered.
• The product is missing essential parts or accessories.
• The product qualifies for a return under the applicable product-specific return terms.

Return eligibility may vary depending on the product.

2. Unboxing Evidence

For damaged, defective, incorrect, or missing-item claims, we strongly recommend recording a clear unboxing video from the moment the package is opened.

The video should clearly show:
• The shipping package and shipping label.
• The condition of the package before opening.
• The product and its condition after opening.
• Any visible damage, missing parts, or incorrect items.

Photographs and videos may be requested to help us verify the claim.

3. Reporting an Issue

Please contact us as soon as possible after receiving your order if there is an issue with your product.

Please provide:
• Order number.
• Registered name and contact details.
• Clear photographs/videos of the product.
• Clear photographs of the packaging and shipping label.
• A brief description of the issue.

Our team will review the information and determine the appropriate resolution.

4. Products That Are Not Eligible for Return

Returns may not be accepted for:

• Products damaged due to misuse, negligence, accidents, or improper installation/use.
• Products showing signs of intentional damage or modification.
• Claims made without sufficient information or evidence where verification is reasonably required.
• Products returned without prior approval from Ghariva.
• Products that are specifically marked as non-returnable on the product page.

5. Change of Mind

If you simply change your mind after receiving the product, or the product is no longer required, a return or refund may not be available unless the product is specifically marked as eligible for such a return.

6. Replacement

Where a product is found to be defective, damaged, incorrect, or otherwise eligible for replacement, Ghariva may provide a replacement subject to product availability and the applicable return terms.

If a replacement is not reasonably available, another appropriate resolution may be offered.

7. Refunds

Where a refund is approved, the refund will be processed through the applicable payment method or payment process.

The time taken for the refund to reflect in your account may depend on the payment provider or bank.

For Cash on Delivery orders, additional information may be required to process an eligible refund.

8. Return Shipping

Where a return is approved because the product was damaged, defective, incorrect, or otherwise eligible under our policy, return shipping arrangements will be communicated to the customer.

For returns arising from reasons not covered by our return policy, any applicable return shipping or other charges may be the responsibility of the customer.

9. Refused or Unclaimed Orders

If a customer refuses delivery or does not accept an order without a valid reason, the order may be treated as an undelivered or returned shipment.

Any applicable refund or re-delivery will be handled according to the circumstances of the order and our applicable policies.

10. Refund Processing Time

Once a return or refund is approved, processing will normally begin within 3–5 business days.

The actual time for the amount to appear in the customer's account may vary depending on the payment provider or bank.

11. Contact Us

For any return, replacement, or refund-related questions, please contact us through our Contact Us page and include your order number and relevant details.

Ghariva reserves the right to review each return, replacement, and refund request individually in accordance with the applicable product terms and laws.