Terms & Conditions

Welcome to Ghariva. By accessing or using our website and purchasing products from us, you agree to be bound by these Terms & Conditions.

Please read these terms carefully before using our website or placing an order.

1. About Ghariva

Ghariva is an online retail store offering practical and everyday products for customers across India.

Throughout these Terms, the terms "Ghariva", "we", "us", and "our" refer to Ghariva. The terms "you" and "customer" refer to the person accessing our website or placing an order.

2. Use of Our Website

You agree to use this website only for lawful purposes.

You must not:

• Use the website for fraudulent or unlawful activities.
• Attempt to interfere with or disrupt the website.
• Copy, reproduce, modify, or distribute website content without permission.
• Attempt to gain unauthorized access to any part of the website or its systems.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate.

However, product colours, appearance, packaging, dimensions, and other characteristics may vary slightly from images displayed on the website due to photography, lighting, device screens, manufacturing variations, or packaging changes.

We reserve the right to correct errors or update product information when necessary.

4. Pricing

All product prices displayed on the website are subject to change without prior notice.

We reserve the right to modify prices, offers, discounts, or product availability at any time.

If an obvious pricing or listing error occurs, we reserve the right to correct the error and, where appropriate, contact the customer regarding the affected order.

5. Orders

Placing an order on our website constitutes a request to purchase the selected products.

An order may be cancelled or declined in certain circumstances, including:

• Product unavailability.
• Incorrect pricing or product information.
• Suspected fraudulent or unauthorized activity.
• Incorrect or incomplete customer information.
• Delivery limitations.
• Other circumstances that prevent us from fulfilling the order.

If an order is cancelled after payment has been received, any eligible refund will be processed according to our Return & Refund Policy.

6. Customer Information

You are responsible for providing accurate and complete information when placing an order, including:

• Full name.
• Delivery address.
• PIN code.
• Valid phone number.
• Email address where applicable.

Ghariva is not responsible for delivery issues caused by incorrect or incomplete information provided by the customer.

7. Cash on Delivery

Where Cash on Delivery is available, customers are expected to accept and pay for the order at the time of delivery.

Repeated refusal or non-acceptance of COD orders may result in restrictions on future COD availability.

8. Shipping & Delivery

Orders are processed and delivered according to our Shipping Policy.

Delivery times are estimates and may vary because of courier delays, weather, public holidays, operational issues, remote locations, or other circumstances beyond our reasonable control.

9. Returns, Replacements & Refunds

Returns, replacements, and refunds are governed by our Return & Refund Policy.

Customers should review that policy before placing an order.

10. Intellectual Property

All content on the Ghariva website, including logos, brand names, text, graphics, images, videos, designs, and other materials, is owned by or licensed to Ghariva unless otherwise stated.

You may not reproduce, copy, modify, distribute, or use our content for commercial purposes without prior written permission.

11. Third-Party Services

Our website may use third-party services such as payment gateways, courier providers, analytics services, applications, and other technology providers.

The use of such third-party services may also be subject to their respective terms and policies.

12. Website Availability

We aim to keep the website available and functioning properly, but we do not guarantee that the website will always be uninterrupted, error-free, or available at all times.

We may temporarily suspend or modify the website for maintenance, updates, security, or other operational reasons.

13. Limitation of Liability

To the extent permitted by applicable law, Ghariva will not be responsible for losses or delays caused by circumstances beyond our reasonable control, including courier delays, technical failures, natural events, or other external circumstances.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable law.

14. Privacy

Your personal information is handled according to our Privacy Policy.

By using our website, you acknowledge that you have reviewed our applicable privacy practices.

15. Changes to These Terms

We may update these Terms & Conditions from time to time.

Any updated version will be published on this page with the revised effective date where appropriate.

16. Governing Law

These Terms & Conditions shall be governed by the applicable laws of India.

Any disputes will be subject to the jurisdiction of the courts having appropriate jurisdiction under applicable law.

17. Contact Us

If you have questions about these Terms & Conditions, please contact us through our Contact Us page.

Thank you for shopping with Ghariva.